Ambra Bourne
Address: 3633 Hilltop Lane Plano, TX 75023
Phone: 310-867-5588
Email: ambra1law@me.com
Career Objective:
My objective is a position of Paralegal.
Highlight of Qualifications:
- Over 7 years of legal education
- Intuitive and conscientious
- High sense of diligence
- Great attention to detail
- Outstanding communication skills
- Ability to keep all information confidential
- Excellent bookkeeping and accounting skills
Work Experience
June 2007-Present : Herbalife International of America
Torrance, CA
World Wide Training & Development: Records Administration
- Assist in streamlining current department processes including but not limited to Name Changes, Electronic Funds Transfers, Transfer to Spouse, and Sponsor Corrections
- Communicate with Distributor Operation departments worldwide in the processes for all record keeping changes
- Ensure the timely process of all incoming Changes, Distributor & Supervisor Applications
- Conduct the annual Requalification processes for all qualifying distributors
- Demonstrate knowledge of the Marketing Plan to research lineage and Matching Volume inquiries
- Research, process and update Worldwide Distributor information in Herbalife Management System (HMS)
- Review and respond to all incoming email request from the department inbox to resolve various requests
- Participate and organize weekly meetings with Management to plan and achieve department goals and objectives
- Created an electronic and paper departmental calendar with a tickler system set up for vital departmental deadlines
- Lead for the department Spirit Committee 2009 and 2011
- Volunteer to assist company events such as Honor Tours, Leadership Development Weekends and Herbalife Family Foundation fundraisers
July 2005-January 2006 : Charter Communications
Irwindale, CA
New Hire Trainer
- Respond accurately, promptly, and effectively to escalated supervisor calls
- Train and assist newly hired employees in the area of customer service, billing and troubleshooting in order to provide high quality telephone service to Charter Communication employees
- Accurately, and effectively handle employee and customer requests including product & service troubleshooting, changes to customer records, credits, payments and billing inquiries
- Review and retain customer service from customers looking to discontinue service
- Thrive in a team environment while independently, creating and identifying opportunities, working alone or with team members to improve processes and effect positive change to improve operations
April 2002-March 2006 : Alhambra Courthouse
Alhambra, CA
Special Counsel to the Public Defender?s Office
- Maintain and assist with scheduling meetings with clients and potential clients
- Assist in filing pleadings
- Perform legal research, at times using Westlaw
- Interview clients for case intake, both incarcerated and by walk-in appointment
- Assist with drafting complaints and other legal documents
- Organize the office’s electronic case files
- Attend trials with attorneys to provide information and assistance while in court
- Research issues and cases to report to the attorneys
- Maintain complex dockets and files, both manually and electronically
- Type memos and correspondence
Education
California State University, Northridge
Northridge, CA
Bachelor of Arts, Sociology: Criminology & Criminal Justice
1999-2004
El Camino
Torrance, CA
Certificate, Paralegal Studies
2009-2011
Awards, Associations, and Volunteer Work
- Paralegal Certification: High Honors - June /2011
References Available Upon Request